Within the SMPS Membership Corner, you’ll find information, resources, and tidbits all about, you guessed it, membership retention and recruitment! In this issue, get an update on StarChapter, membership outreach, and chapter queries.
Star Chapter Update: The development to upload your active member roster and regional conference list is underway. As part, you will eventually receive the following message:
Previously, we stated this work would be completed in 6-8 weeks. While this is still true, work is being done incrementally, and you’ll be notified and asked to review the changes before finalized. In the interim, you may manually add new members. If you need additional support, please submit a Star Chapter ticket.
Billhighway Payments: Due to the migration to re:Members, monthly dues distribution has experienced a delay. By the end of this week, funds for May will be available. For June and July, our goal is to make them available no later than the end of August. We regret any inconvenience.
Expired Members Outreach: On August 6, both June and July expirations were reminded to renew. Outreach from your chapter may make the difference! Please use the “expire” query for those at-risk members. As a reminder, members have a grace period of 70 days after their expiration date before being dropped.
Membership Drops: On August 11, former members with a May expiration date were dropped and are named in your “dropped member” query. During the week of August 18, these individuals will receive a survey asking them to name the primary reason for their departure and simultaneously affording them the opportunity to reconsider and reinstate their membership.
Re:Members Queries (formerly Extranet): Several queries are now available, with four more immediate to follow. Need access or have another query request that’s not mentioned below? Let us know by reaching out to membership@smps.org.
- Queries currently available: active members; new members; expired members; dropped members; and regional conference
- Queries in progress: transfer ins; Fellows; CPSMs; renewals
Chapter Leadership and Member Trainings: For your planning, various learning opportunities will take place in September/October:
New Chapter Leadership Orientation: August 28, 2-3 p.m. ET: Register
Membership Recruitment: September 10, 1-2 p.m. ET: Register
Membership Retention: September 18, 1-2 p.m. ET: Register
BillHighway [two time offerings]:
September 23, 1-2 p.m. ET: Register
September 24, 1-2 p.m. ET: Register
StarChapter [two time offerings]:
September 4, 1-2 p.m. ET: Register
October 2, 1-2 p.m. ET: Register
