CX Immersion: Lead the Future of Client Experience in A/E/C
Presented by SMPS+Client Savvy, a ClearlyRated Company
Why CX, Why Now?
In the A/E/C world, technical expertise is expected. What sets firms apart today is Client Experience (CX). It’s not just a buzzword, it’s a growth strategy. Firms that master CX build loyalty, win repeat business, and become the go-to partner in their markets. The challenge? Most firms don’t know how to define CX, measure it, or prove its ROI. That’s where CX Workshop comes in.
This program is built for A/E/C marketers, business developers, and emerging leaders who want to be seen as strategic drivers of growth inside their firms.
What You’ll Get:
A one-day, hands-on program designed for A/E/C marketers and business developers ready to lead the CX charge inside their firms. You’ll walk away with:
- A draft CX Charter to align leaders and teams
- A Voice of Client plan to capture actionable insights
- An ROI framework that proves CX’s bottom-line impact
- Tools you can implement the very next day
- A peer network of CX leaders across the A/E/C industry
How It Works
- Pre-Workshop Virtual Session (90 min): Get primed with the fundamentals of CX and tailor the content to your firm.
- In-Person Bootcamp (6 hrs): A mix of workshops, collaboration, and real-world application—30%+ of your day is hands-on.
- Post-Workshop Virtual Debrief (90 min): Keep momentum going with accountability, coaching, and peer support.
Why Attend
Because your clients expect more, and your leaders demand proof. After CX Immersion, you’ll have the language, tools, and confidence to:
✔️ Lead CX conversations with authority
✔️ Show the ROI of experience-driven strategies
✔️ Position yourself as the CX expert inside your firm
Seats are limited. Secure your spot and take the lead in building client-first firms that thrive.
This isn’t another lecture, it’s an, action-oriented Bootcamp. Expect to benchmark your firm’s CX maturity, map client journeys and identify quick wins, build governance models that embed CX into culture, learn how to turn feedback into loyalty and revenue, and prove ROI with tools your leaders can’t ignore.
How It Works
- Pre-Workshop Virtual Session (90 min): Get primed with the fundamentals of CX and tailor the content to your firm.
- Optional CX Excursion: Put your CX lens to the test in the real world with peers and firm leaders.
- Post-Workshop Virtual Debrief (90 min): Keep momentum going with accountability, coaching, and peer support.
About Ryan Suydam
CX Architect, AEC Unit Leader
ClearlyRated
Ryan Suydam co-founded Client Savvy in 2004, to help firms create fierce client loyalty by designing, implementing, and measuring client experiences. He has coached over 650 organizations and over 30,000 professionals on the skills required to be “client savvy.” His clients are twice as likely to be recommended by their clients, three times as likely to realize above-average financial returns, and consistently attract and retain better employees. Ryan also founded and emcee’s the annual CX in Professional Services conference, bringing together hundreds of CX leaders across legal, accounting, AEC, and other professional services firms. Now a part of ClearlyRated, Ryan serves as CX Architect and Client Savvy Unit Leader. Based outside Raleigh, NC, he welcomes your questions at ryan@clientsavvy.com.
Ryan lives on a dairy goat farm with his wife. Father of four young adults. Weekends not spent on the tractor involve keeping the stats for his son’s travel baseball team, racing his MR2 Spyder, or pursuing a passion for woodworking. He travels as much as possible and considers Bulgaria the most unexpectedly delightful destination.
About ClearlyRated
ClearlyRated helps professional services firms create fierce client loyalty. By providing clear insight into your clients’ perceptions, we enable companies to grow, differentiate themselves, and develop their staff into client savvy professionals. Thus equipped, client savvy firms bias their thinking toward the client, make decisions empathetic to the client, and promote a culture of client-centricity within their organizations. By focusing on their clients’ success, our clients are twice as likely to be recommended by their clients, three times as likely to realize above-average financial returns, and consistently able to attract and retain better employees.
About Client Savvy, A ClearlyRated Company
Designed and purpose-built for AEC and professional services, Client Savvy’s industry-leading CX platform goes beyond generic surveys—capturing real-time feedback at key milestones to improve project delivery and elevate the client experience. Client Savvy helps professional services companies create and implement data-driven client experience and employee experience programs. We provide unconventional wisdom to drive revenue, referrals, and repeat business. Our proprietary Client Feedback Tool enables clients to share how a firm is performing relative to expectations on the most relevant dimensions. and likelihood to recommend.
October 30, 2025 | Columbia, MD
10:00 AM- 5:00 PM
Powered locally by SMPS Maryland
Location details
Harkins Builders, Inc.
10490 Little Patuxent Parkway
Suite 400
Columbia, Maryland 21044
Materials, Snacks and Lunch provided
November 5, 2025 | Columbia, SC
10:00 AM- 5:00 PM
Powered locally by SMPS Palmetto
Location details
Riverbanks Zoo & Garden
500 Wildlife Parkway
Columbia, SC 29210
Materials, Snacks and Lunch provided
November 14, 2025 | New York, NY
11:00 AM- 5:00 PM
Powered locally by SMPS New York
Location details
Turner Construction Company
66 Hudson Boulevard East
New York, NY, 10001
Materials, Snacks and Lunch provided
December 10, 2025 | San Francisco, CA
10:00 AM- 5:00 PM
Powered locally by SMPS San Francisco
more details to come
Materials, Snacks and Lunch provided
Registration information forthcoming
