CX Immersion: Lead the Future of Client Experience in AEC
Presented by SMPS + ClearlyRated
CX is gaining momentum
CX Immersion programs have recently been held in SMPS Maryland, SMPS San Francisco, SMPS Palmetto, SMPS New York, and SMPS Los Angeles bringing together forward-thinking AEC marketers, business developers, and firm leaders to strengthen client experience as a true competitive advantage.
The energy in these markets has been remarkable. The conversations are strategic. The insights are actionable. And the commitment to elevating the client experience across the industry is real.
This is just the beginning. New cities and dates will be announced in the coming weeks and CX Immersion may be coming to a market near you.
Stay tuned.
How It Works
The experience combines preparation, real-world application, and ongoing support. You’ll begin with a virtual session to build CX fundamentals and tailor your focus, followed by an interactive, hands-on bootcamp. A post-workshop debrief reinforces learning, provides coaching, and helps you maintain momentum with clear next steps.
What You'll Get
This one-day, hands-on program is built for A/E/C marketers and business developers ready to lead the CX charge inside their firms. You’ll leave with a draft CX Charter, a Voice of Client plan, and an ROI framework that proves business impact—plus practical tools and a peer network to help you implement client-first strategies immediately.
Why Attend
Clients expect more—and leadership expects results. After CX Immersion, you’ll have the language, confidence, and structure to lead CX conversations, demonstrate measurable value, and position yourself as a strategic partner. Return ready to influence decisions, align teams, and drive experience-led growth inside your firm.
Seats are limited. Secure your spot and take the lead in building client-first firms that thrive.
This isn’t another lecture, it’s an, action-oriented Bootcamp. Expect to benchmark your firm’s CX maturity, map client journeys and identify quick wins, build governance models that embed CX into culture, learn how to turn feedback into loyalty and revenue, and prove ROI with tools your leaders can’t ignore.
How It Works*
- Pre-Workshop Virtual Session (90 min): Get primed with the fundamentals of CX and tailor the content to your firm.
- Optional CX Excursion: Put your CX lens to the test in the real world with peers and firm leaders.
- Post-Workshop Virtual Debrief (90 min): Keep momentum going with accountability, coaching, and peer support.
*program subject to change.
About Ryan Suydam
CX Architect, AEC Unit Leader
ClearlyRated
Ryan Suydam co-founded Client Savvy in 2004, to help firms create fierce client loyalty by designing, implementing, and measuring client experiences. He has coached over 650 organizations and over 30,000 professionals on the skills required to be “client savvy.” His clients are twice as likely to be recommended by their clients, three times as likely to realize above-average financial returns, and consistently attract and retain better employees. Ryan also founded and emcee’s the annual CX in Professional Services conference, bringing together hundreds of CX leaders across legal, accounting, AEC, and other professional services firms. Now a part of ClearlyRated, Ryan serves as CX Architect and Client Savvy Unit Leader. Based outside Raleigh, NC, he welcomes your questions at ryan@clientsavvy.com.
Ryan lives on a dairy goat farm with his wife. Father of four young adults. Weekends not spent on the tractor involve keeping the stats for his son’s travel baseball team, racing his MR2 Spyder, or pursuing a passion for woodworking. He travels as much as possible and considers Bulgaria the most unexpectedly delightful destination.
About ClearlyRated
ClearlyRated helps professional services firms create fierce client loyalty. By providing clear insight into your clients’ perceptions, we enable companies to grow, differentiate themselves, and develop their staff into client savvy professionals. Thus equipped, client savvy firms bias their thinking toward the client, make decisions empathetic to the client, and promote a culture of client-centricity within their organizations. By focusing on their clients’ success, our clients are twice as likely to be recommended by their clients, three times as likely to realize above-average financial returns, and consistently able to attract and retain better employees.
About Client Savvy, A ClearlyRated Company
Designed and purpose-built for AEC and professional services, Client Savvy’s industry-leading CX platform goes beyond generic surveys—capturing real-time feedback at key milestones to improve project delivery and elevate the client experience. Client Savvy helps professional services companies create and implement data-driven client experience and employee experience programs. We provide unconventional wisdom to drive revenue, referrals, and repeat business. Our proprietary Client Feedback Tool enables clients to share how a firm is performing relative to expectations on the most relevant dimensions. and likelihood to recommend.
