Browsing the 'client experience' tag archive
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How To Use Behavioral Science To Improve the Client Experience
October 25, 2021
Renowned business trainer Kate Zabriskie said, “The customer’s perception is your reality.” This is what many A/E/C firms lose sight of—client perception. Experiences aren’t shaped through individual interactions, but the cumulative view of them. No Read More
Rethinking Business Development
August 12, 2020
If 2020 has taught us anything, it’s to expect the unexpected. This pretty much applies to all the societal norms to which we’ve become accustomed, and certainly to business norms, as well. In business development, Read More
Crafting Your Firm’s Client Experience Workshop
July 1, 2020
Client Experience (CX) is a hot buzzword in A/E/C today. In layman’s terms, CX is the experience a client has while working with you—looking beyond the products or services you provide. Caring about the experience, Read More