Janet Wagner, Ph.D.
Academic Director, Leadership Advancement Program
Director, Center for Excellence in Service
Professor Wagner served as the Associate Chair of the Marketing Department for seven years until 2010. She was recently appointed Director of the Center for Excellence in Service at the Smith School of Business.Professor Wagner’s research and teaching focus on services marketing and survey research methods. Her most recent research is on how service firms in both online and offline environments build relationships with their customers. Of particular interest is how firms build customer loyalty, through customer satisfaction, trust, and value. Professor Wagner’s research has been published in the Journal of Marketing Research, the Journal of Consumer Research, the Journal of Retailing, the Journal of Service Research, and the Journal of Consumer Affairs. Professor Wagner is on the editorial boards of the Journal of Service Research and Journal of Retailing. Her honors and awards include the Krowe Award for Teaching Excellence; Excellence Awards from the Smith M.B.A. Consulting Program; the Reviewer of the Year for the Journal of Consumer Research; Finalist for the Best Services Article, 2003 American Marketing Association Services Special Interest Group; Outstanding Teaching Award, University of Maryland; Teaching Excellence Award, Center for Teaching Excellence, University of Maryland; and Honorable Mention in the Journal of Consumer Research’s Ferber Award competition.Professor Wagner has consulted on service marketing and customer service for clients such as IBM, AOL, Hughes Network Systems, Sunrise Senior Living, Marriott, Consumer Value Partners (CVP), and Johnson & Johnson. She has conducted service-oriented executive education programs, both offline and online, for Cornell University’s Information Technology Services, the Industrial Technology Research Institute of Taiwan, CAME of Peru, the CIA, the National Network of Libraries of Medicine, Lockheed Martin, and PGGM of the Netherlands.
Michael Faulkender, Ph.D.
Associate Professor, Department of Finance
Michael Faulkender’s research focuses on empirical corporate finance, primarily in the areas of capital structure, risk management, corporate liquidity, and executive compensation. His work has been published in the Journal of Finance, Journal of Financial Economics, and Review of Financial Studies and has been cited in the Wall Street Journal and The New York Times. His paper “Does the Source of Capital Affect Capital Structure?” (with Mitchell Petersen) was awarded the Barclay’s Global Investors / Michael Brennan Best Paper Award – Runner Up for 2006. Professor Faulkender teaches the introductory finance class in the MBA program at the Smith school. Prior to joining Smith, Professor Faulkender taught at Washington University in St. Louis and Northwestern University.
Yogesh Joshi, Ph.D.
Yogesh Joshi is an assistant professor of Marketing at the Robert H. Smith School of Business at the University of Maryland. He holds a PhD in Marketing from the Wharton School of the University of Pennsylvania, and an SM in engineering from the Massachusetts Institute of Technology. His research focuses on competitive marketing strategies, market entry, optimal product portfolios, brand extensions, diffusion, and innovation. His research has been published in Marketing Science and Management Science. His prior industry experience includes work as a strategy consultant on issues related to marketing, operations, and technology. He teaches a course on customer centric innovation in the MBA and undergraduate programs, and on mathematical models in marketing in the PhD program.
P.K. Kannan, Ph.D.
Ralph J. Tyser Professor of Marketing Science
Chair, Department of Marketing
P. K. Kannan is the Ralph J. Tyser Professor of Marketing Science at the Robert H. Smith School of Business at the University of Maryland, and he is the Chair of the Department of Marketing. His current research stream focuses on new product/service development, design and pricing digital products and product lines, marketing and product development on the internet, e-service, and customer relationship management (CRM) and customer loyalty. He has received several grants from National Science Foundation (NSF), Mellon Foundation, SAIC, and PricewaterhouseCoopers for his work in this area and research papers have been published in Marketing Science, Management Science, Journal of Marketing Research, Journal of Marketing, and Communications of the ACM. His research has also won the prestigious John Little Best Paper Award (2008) and the INFORMS Society for Marketing Science Practice Prize Award (2007). His research has also been selected as a finalist for the Paul Green Award (2008). Dr. Kannan was a panelist in the NSF Workshop on Research Priorities in e-Commerce (1998) and a Fellow of the AMA Consortium on e-Commerce (2001). Dr. Kannan serves on the editorial boards of the Marketing Science, Journal of Marketing, Journal of Service Research, and International Journal of Electronic Commerce. Dr. Kannan has served as the Chair for the American Marketing association SIG on Marketing Research.His teaching interests include marketing modeling, pricing, customer relationship management, new product development, and Internet retailing. He has taught these courses in executive programs for Black & Decker, Home Depot, ARINC, McCormick, and Northrup Grumman. He has corporate experience with Tata Engineering and Ingersoll-Rand and has consulted for companies such as Frito-Lay, Pepsi Co, Giant Food, Black and Decker, SAIC, Fannie Mae, and IBM.
Hui Liao, Ph.D.
Smith Dean’s Professor in Leadership and Management
Dr. Hui Liao is the endowed Smith Dean’s Professor in Leadership and Management at the University of Maryland’s Robert H. Smith School of Business. Before joining Maryland, she was on the faculties of the Rutgers University and the University of Illinois at Urbana–Champaign. She received her Ph.D. with concentrations in Organizational Behavior and Human Resources from the University of Minnesota’s Carlson School of Management, and her BA in International Economics from the Renmin University of China.Professor Liao’s current research interests include leadership, service quality, high performance work systems, and organizational justice and inclusion. She has conducted field research in various cultural settings including the United States, Mainland China, Hong Kong, Taiwan, Japan, Europe, Singapore, South Korea, the UAE, and other cultural contexts, involving both small business and multinational companies’ worldwide operations. Her work received the Academy of Management’s Dorothy Harlow Distinguished Paper Award, was featured in the American Psychological Association’s Press Releases, and has appeared in the field’s top journals such as the Academy of Management Journal, Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, Organization Science, and Personnel Psychology. Professor Liao was honored with the 2012 Cummings Scholarly Achievement Award. The prestigious award is one of the highest professional honors in the field of organizational behavior, given annually by the Organizational Behavior Division of the Academy of Management to recognize outstanding early- to mid-career scholarly achievement. In addition, in 2010, she won the Scholarly Achievement Award from the Academy of Management’s Human Resources Division, and in 2009 she was recognized with the Distinguished Early Career Contributions Award from the Society for Industrial-Organizational Psychology, and the Early Career Achievement Award from the Academy of Management’s Human Resources Division.In addition to her research accomplishments, Professor Liao has also been consistently recognized for her exemplary teaching at the PhD, MBA/EMBA, and undergraduate levels. Professor Liao was a recipient of multiple teaching awards, and served as the Advisor for the OBHR PhD program at the Department of Management and Organization.
Joydeep Srivastava, Ph.D.
Ralph J. Tyser Professor of Marketing and Consumer Psychology
Joydeep Srivastava is the Ralph J. Tyser Professor of Marketing and Consumer Psychology at the Robert H. Smith School of Business at the University of Maryland. He holds a Ph.D. degree from the University of Arizona. Broadly, he is interested in managerial and consumer decision making. He examines issues in bargaining and auctions, strategy variables such as warranties and price-matching guarantees, pricing, and the psychology of money. His recent work examines bargaining in marketing distribution channels, consumer reactions to partitioned prices, people’s valuation of products in foreign currencies, and people’s spending and saving decisions as a function of payment mode (e.g., credit card versus cash) and denomination of money. He has published articles in the leading journals in marketing and related fields including Journal of Consumer Psychology, Journal of Consumer Research, Journal of Experimental Psychology: Applied, Journal of Marketing Research, Journal of Retailing, Marketing Science, Marketing Letters, and Organizational Behavior and Human Decision Processes.