We want to make sure that you’re prepared for this year’s virtual conference experience, so we've created the FAQs below.
In-Person-To-Virtual Conference Q&A:
Q. I made hotel reservation(s) for the rescheduled Build Business October 2020 dates. Now that the conference has transitioned to a virtual experience, how do I cancel my reservations?
A. If you made reservations at the host hotel JW Marriott, you will be receiving an automatic cancellation email directly from the hotel. There is no additional action needed from you. Should you have specific questions regarding your reservation cancellation, please reach out to Sunshine Citko, group housing manager of the JW Marriott Austin, via email or phone: (512) 608-4175 or firstname.lastname@example.org. SMPS is not responsible for the room block transfers or cancellations for specific needs. You will need to speak directly with Sunshine at the JW Marriott for any adjustments to your hotel reservations.
- For all hotel cancellation policies, please refer to the JW Marriott’s policies here: https://marriott-re-2019ncovc.com/
Q. I registered for Build Business 2020, but I cannot attend the virtual conference in October. Can I get a refund?
A. Yes, we are offering options for you to choose from that can be found here.
- Cancellation Policy: Please fill out the form on the webpage here by Friday, July 31, 2020, to let us know which option you prefer.
Q: I was looking forward to attending the in-person Build Business conference in October. Why is it now virtual?
A: The safety concerns for SMPS members, attendees, and staff prompted our decision to transition this conference to a virtual one.
With over 30 sessions and virtual events, we can’t wait for you to experience Build Business: Pivot & Focus. Here’s what’s in store:
- Keynote speakers, breakout sessions, panels, hack-o-thons, MLive, and roundtables
- Virtual business exchange and exhibit hall
- Entertaining and active breaks between programming
- Collaboration and conversation corners
- Live speaker Q&A
- Awards program
- Peer-to-peer discussions
- Wellness sessions
- Business networking happy hours
Virtual Conference and Platform Q&A:
Q: How do I access the Build Business 2020 virtual conference?
A: You should receive an invite via email from Cadmium, which gives you access and login information for the virtual conference platform. You can use the login information from the email to access the virtual conference platform.
Q: Will slides and handouts be made available per session?
A: Some sessions will include handouts and slides from their presentations, we encourage you to take notes and attend as many live sessions as possible to benefit from all the questions you can ask and engagement with other attendees. You can also bring the on-demand content back to your team and firm.
Q: How long will the virtual event content be available?
A: Specific content will be available for 60 days after the event ends through Wednesday, December 9.
Q: What is the SMPS Code of Conduct?
A: SMPS has created a Code of Conduct for attendees and participants. Please read them here.
Q: What are live stream sessions?
A: These are sessions that are streaming live throughout each of the event days in real time. You can access the live stream sessions here. These sessions feature live Q&A with the presenters.
Q: How do I watch the live stream sessions:
A: Click the “Live Stream Sessions” tile on the screen and the video will appear automatically.
Q: What if I miss a session that was streaming on the Live Stream Session Channel? Can I watch it later?
A: Certain content will be made available to re-watch after the program concludes for sixty days following the live virtual conference. We encourage attendees to watch, participate, and engage in the livestream portion and overall live event as much as possible for a maximum learning experience.
Q: What are on-demand sessions?
A: These are the sessions that will be released and available at any time during the conference starting on the first day. They do not include interaction with the speakers but are valuable programs with lots of takeaways and handout materials. They will be available for on-demand viewing.
Q: How do I watch on-demand sessions?
A: Click the “Transformation Sessions” (On-Demand) tile on the main screen, click the title of the program, and click the button at the top labeled “Transformation Sessions” (On-Demand) video.
Q: How do I ask presenters questions about their on-demand sessions?
A: You can ask questions in two ways:
1. Click the “On-Demand Video” button, click the “Ask Question” button, and type your question.
2. Click the “Q&A button,” click the “Ask Question” button, and type your question.
Q: How do I see the answers to my questions about specific sessions?
A: Presenters and speakers will be answering questions in real time during most sessions, sometimes during the session, other times towards the end of the program. Please be sure to type your questions into the Q&A area of the screen.
Q: Will other attendees be able to see my submitted question?
A: Yes. The Q&A function for all sessions is public. Submitted questions and answers will be visible to all participants, so please be mindful when typing in questions during a session.
Q: When will presenters answer my questions?
A: We have asked presenters to make themselves available during their sessions to address and answer in real time any questions that may come up, our SMPS volunteer or staff member will share the question with the presenter verbally once a question is submitted. We have also asked presenters to check in to answer any questions received outside of the scheduled presentation time in case they are able to address and follow up on them.
Q: How can I view other programs such as Focus Forward, Hackathon, or Skills Acceleration Labs?
A:Click the tiles per session type you are trying to attend, so you can participate and watch the session live.